I believe the Code of Ethics has been violated. What can I do?
How are ethics cases handled?
I believe there may be a license law violation. What can I do?
I have a problem with a REALTOR® but am not sure I want to file a formal complaint. Any suggestions?
I’m a REALTOR® involved in a commission dispute with another REALTOR®. What can I do?
I still have questions. What can I do?
I believe the Code of Ethics has been violated. What can I do?
MAR has an Ethics Complaint procedure. An ethics complaint must cite which articles of the Code of Ethics you believe the REALTOR® has violated. Some of the possible disciplines, if found in violation of the Code, include ethics classes and fines. We cannot require an apology, impact the REALTOR®’s license, or get you out of the contract. For questions or concerns please contact Opal Evans or Alika Day, or call 800-403-0101.
How are ethics cases handled?
MAR adheres strictly to policies and procedures laid out in the National Association of REALTORS® Code of Ethics & Arbitration Manual. Click on the link below to view the manual. The Missouri Supplement contains forms specific to Missouri. For questions or concerns please contact Opal Evans or Alika Day, or call 800-403-0101.
I believe there may be a license law violation. What can I do?
The Missouri Real Estate Commission (MREC) is the state governing body overseeing real estate rules and regulations and specifically licensing for the state of Missouri. The Commission has its own complaint procedure, which is completely separate from ours. For more information, visit www.pr.mo.gov/realestate.asp or call 573-751-2628.
I have a problem with a REALTOR® but am not sure I want to file a formal complaint. Any suggestions?
MAR has an ombudsman process available as a way to enhance communication and solve problems that may not necessarily be an ethics violation. An ombudsman can contact you and the REALTOR® that you are having an issue with to try to help you come to a resolution. For more information or to have an ombudsman get in touch with you, contact Opal Evans or Alika Day or call 800-403-0101.
I’m a REALTOR® involved in a commission dispute with another REALTOR®. What can I do?
MAR offers an Arbitration procedure for resolving commission disputes. MAR recommends that you try Mediation first because it’s a superior means of resolving commission disputes. Unlike arbitration, mediation is FREE, faster, keeps relationships intact, and allows for creative solutions (arbitration = win it all / lose it all). Mediation facilitators are REALTORS® specially trained by the National Association of REALTORS®. Decisions arrived at by arbitration and mediation are binding and enforceable by law. See Mediation.
I still have questions. What can I do?
Email Opal Evans or Alika Day or call 800-403-0101.
Q&A References
Code of Ethics
How to File an Ethics Complaint
How to File an Arbitration Request
Mediation Brochure
NAR Code of Ethics & Arbitration Manual
Missouri Supplement to Code of Ethics & Arbitration Manual